Our company
Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.
That's why we're here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships.
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- 25k+
paying customers
- 2011
Founded
- 6x
Forbes Cloud 100 Honoree
Our offices
San Francisco
55 2nd Street, 4th Floor,
San Francisco, CA 94105London
Level 9, The Warehouse 207-211 Old St, London, EC1V 9NR UK
Chicago
1330 W. Fulton Market, Suite 750,
Chicago, IL 60607Dublin
3rd Floor, Stephens Ct., 18-21 St. Stephen’s Green,
Dublin 2Sydney
285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor
Sydney
Press Highlights
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‘You grow into your valuation. You reset your ambition’
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Intercom Named to Forbes Cloud 100 For Sixth Consecutive Year
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Intercom Included in Inc. Best Places to Work 2022
Read the articleAbout Time! Intercom Puts Proactive Customer Service Back On The Agenda
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Intercom aims to make online business personal - even with chatbots
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Our leadership
Eoghan McCabe, CEO and Chairman of the Board
Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.
Des Traynor, Chief Strategy Officer & Co-founder
Des leads R&D, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Paul Adams, Chief Product Officer
Paul is Intercom’s Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He previously held leadership, product and design roles at Facebook, Google and Dyson.
Darragh Curran, Chief Technology Officer
Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Leandra Fishman, Chief Revenue Officer
Leandra oversees Intercom’s sales-led revenue channels, including the Customer Success, Operations, and Support teams. She was previously SVP of Sales and Success at SendGrid, and became VP of Commercial Sales at Twilio following SendGrid’s acquisition.
Dan Griggs, Chief Financial Officer
Dan leads Intercom’s Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
L. David Kingsley, Chief People Officer
David is the Chief People Officer at Intercom, where he leads the company’s global People team. He brings over 20 years of experience building highly motivated and engaged teams, and was most recently the CPO at Alteryx.
Our board of directors
Eoghan McCabe, Chairman
Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.
Des Traynor
Des co-founded Intercom and leads the R&D team, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Fred Ball
Fred joins the Intercom board after serving as Chief Financial Officer at Marketo from 2011 to 2016, first as its Senior Vice President and Chief Financial Officer, and later as its Executive Vice President and Chief Administrative Officer.
Abhijeet Dwivedi
Abhijeet is the co-founder and CEO of ZeroDown. Previously, he was the COO and CSO at Zenefits and was with McKinsey & Company for seven years.
Ethan Kurzweil
Ethan is a partner in the Bessemer Venture Partners' San Francisco office and a leading investor in developer platforms and digital consumer tech. He has worked for Dow Jones & Co. and Linden Lab. He joined Bessemer in 2008.
Eileen Naughton
Eileen serves as an advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google’s executive leadership team.
Chitra Nayak
Chitra has over 25 years of experience across companies spanning technology, financial services, and management consulting. She serves on the boards of Infosys, ForwardAir, LifeWorks, Invitae, and Intercom, while also advising many tech startups.
Bobby Pinero
Bobby Pinero is the CEO and Co-Founder of Equals. Bobby was previously the Senior Director of Finance & Analytics at Intercom from October 2013 to March 2021.
Our investors