The Intercom Blog
Articles on Customer Service, Customer Support, Product Design, and more
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Growth 15 min read
Learn about the concept of “voice of the customer” and why it is important to understand. See examples of successful VoC programs.
Customer Service 17 min watch
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
Customer Service 4 min read
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
Customer Service 5 min read
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 3 min read
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
Customer Service 10 min read
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
Growth 10 min read
Find out how to define and measure customer success as it relates to your organization’s products and services.
News & Updates 40 min listen
GPT is unfolding before us, and we’re not missing a beat. As we explore the potential and limitations of this new tech, will it live up to the hype?
Customer Service 14 min read
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
