The Intercom Customer Service Trends Report 2023
See the 5 trends shifting the customer service world today, plus tips to build customer loyalty and more efficient support.Reveal trends and tips
New at Intercom, our Fall 2022 Launch Event
Take a look at capabilities that help you engage more customers at scale: Next-Generation Messenger, Tickets, Visual Bot Builder, and Tooltips.New at Intercom
Check out our latest Webinars
Join Intercom experts for industry insights and best practice advice. Live and on-demand.Watch webinars
Supercharge Your Support: How In-context Support Can Boost Your Bottom Line
In-context, efficiently delivered messages can help you retain more customers—without burning out your support team. Learn how.Read the guide
Unlocking Customer Engagement
Meet your tech stack's missing ingredient. With in-product messaging and a modernized strategy, it's that much easier to delight your customers and drive long-term loyalty.Read the guide
The Forrester New Wave™: Conversation Automation Solutions, Q3 2022
Intercom has been recognized as a strong performer amongst the 10 most significant Conversation Automation Solution vendors according to Forrester Research, Inc.Get the report
Future-Proofing Businesses with Modern Customer Engagement
Customer retention is more important than ever. See why unified, efficient customer engagement strategies are critical.Get the report
How live chat increases conversion ratesThese 11 live chat stats reveal power of live chat as a channel for converting visitors and driving revenue for your business.
- Customer story
How Copper generated 19 new opportunities in one month with IntercomCopper generated 19 new opportunities in one month with Intercom.
Qualify leads automaticallyAutomatically qualify your leads, so your team can convert them to customers.
Conversational Customer Engagement
Automation and bots
Introduction to Custom BotsCreate the perfect bot that helps you crush your number around the clock.
Automated customer service that feels personalAutomated customer service lets you help more customers at scale without drastically growing headcount.
Design an inbound Custom BotTriage new conversations to provide faster, more personal support at scale.
How Intercom can help with your COVID-19 responseTips on offering your customers personal support during high pressure situations.
What is Intercom?Onboard and support your customers with the team you already have. Intercom puts your customer messaging in one place.
Automating Customer EngagementJoin Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.
Is Intercom for you?Watch back a short AMA style webinar to help you talk through your requirements, workshop solutions and get the answers you need to make your decision.
Manage and scale your supportJoin Brian Byrne (Product Education Producer) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.
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